Jobs

We are currently hiring for the following position:

Lodging In Telluride – Guest Services Manager

Lodging In Telluride is seeking a guest services superstar! The reservations manager requires close attention to detail and a friendly and patient demeanor. This team member will work closely with the operations and business manager to ensure smooth business operations and reservations processes for guests. The ideal candidate is a self-motivated team player who is comfortable managing multiple priorities. Guest services or hospitality experience preferred.

Responsibilities:

  • Managing reservations team schedule in office and on online platforms
  • Oversee reservations process and related communication programs
  • Managing leads and online correspondence via multiple online platforms
  • Answering phone calls and inquiries, fielding questions, and filtering to team as needed
  • Answering and forwarding text communication as needed
  • Making and altering reservations
  • Tracking, managing and processing payments
  • Providing friendly customer service as needed
  • Collaborating with team to manage arrivals/departures/changes/special requests
  • Collaborating with operations team to resolve guest issues
  • Assisting with pricing analysis and management
  • Using business savvy and creativity to anticipate and solve problems
  • Taking lead on analyzing and improving use of our lead management and online reservation system
  • Providing general office/marketing support as needed
  • Assisting with errands and inspections as needed

Part or Full-Time possibilities. Pay commensurate with experience. Ski pass available.

Lodging In Telluride is a 100% locally owned and operated vacation rental management company located in beautiful Telluride, Colorado. Our team is made up of experienced professionals who all share one common purpose — to provide our homeowners and our guests with friendly, knowledgeable service and quality accommodations. Whether it’s a guest visiting Telluride for the first time, or a Telluride homeowner looking for personalized, detail oriented vacation rental management, we strive to provide an approachable, authentic experience.

Please submit your interest and resume to jen {at} lodgingintelluride {dot} com.