We are currently hiring for the following position:
Lodging In Telluride – Guest Services Manager
Lodging In Telluride is seeking a guest services superstar! The reservations manager requires close attention to detail and a friendly and patient demeanor. This team member will work closely with the operations and business manager to ensure smooth business operations and reservations processes for guests. The ideal candidate is a self-motivated team player who is comfortable managing multiple priorities. Guest services or hospitality experience preferred.
Responsibilities:
- Managing reservations team schedule in office and on online platforms
- Oversee reservations process and related communication programs
- Managing leads and online correspondence via multiple online platforms
- Answering phone calls and inquiries, fielding questions, and filtering to team as needed
- Answering and forwarding text communication as needed
- Making and altering reservations
- Tracking, managing and processing payments
- Providing friendly customer service as needed
- Collaborating with team to manage arrivals/departures/changes/special requests
- Collaborating with operations team to resolve guest issues
- Assisting with pricing analysis and management
- Using business savvy and creativity to anticipate and solve problems
- Taking lead on analyzing and improving use of our lead management and online reservation system
- Providing general office/marketing support as needed
- Assisting with errands and inspections as needed
Part or Full-Time possibilities. Pay commensurate with experience. Ski pass available.
Lodging In Telluride is a 100% locally owned and operated vacation rental management company located in beautiful Telluride, Colorado. Our team is made up of experienced professionals who all share one common purpose — to provide our homeowners and our guests with friendly, knowledgeable service and quality accommodations. Whether it’s a guest visiting Telluride for the first time, or a Telluride homeowner looking for personalized, detail oriented vacation rental management, we strive to provide an approachable, authentic experience.
Please submit your interest and resume to jen {at} lodgingintelluride {dot} com.