VRBO adds guest ‘service fee’ to all reservations via their website

On February 19, 2016, VRBO/HomeAway introduced a new guest ‘service fee’ to all reservations made via their website. We believe its extremely important for travelers to be aware of this additional fee, as it does increase the pricing of our condos on the website. Here is the explanation of this new fee from the VRBO website:

The service fee is a fee charged to the traveler and is calculated on a sliding scale of 4% to 9% of the rental amount, excluding the deposit or taxes. The charge applies to the cost of the rental and will not exceed $499. The service fee helps cover the cost of running the HomeAway websites, including features such as 24/7 customer support and marketing efforts to ensure a quality experience on our sites for both travelers and owners. When you book and pay through HomeAway, you are eligible for the Book with Confidence Guarantee.

For owners and property managers, this is certainly an interesting development. Up until now, VRBO/HomeAway has been a subscription based advertising site, where owners & property managers pay a fee to list on the website. Our guests have never been charged an additional amount for booking on the website. That is, until now. To add to the confusion, the new fee does not actually provide any added benefit to you, the guest (aside from relieving you of some extra cash that you could be spending on your well earned vacation). VRBO promotes the fee as including a ‘Book With Confidence’ guarantee. However, as lodging company that has been doing business in Telluride for 10 years, we feel that we have earned the trust & respect of our clientele, and we are an extremely reliable source of accommodations in our beautiful mountain town.

As a guest/traveler, when you book via the VRBO/HomeAway platform, this fee will not be immediately apparent. You need to click the quote details in order to view the exact amount  of the ‘service fee’ that you being charged. The way in which the fee has been masked by VRBO is a big source of frustration for many. This fee is not collected by us, and will not be reflected on our booking confirmations.

As established property managers in Telluride, we feel it is crucially important that our guests are aware of this additional charge. At Lodging In Telluride, we strive to provide our guests with quality, affordable lodging in Telluride, and we are concerned that this new fee might compromise the affordability of our accommodations.

In order to continue providing you, our guests, with fantastic value, please be sure to book your Telluride vacations directly on our Lodging In Telluride website. Our website always has, and always will offer you the very best price for your getaway, Call us today on 888-998-6471 to book your summer vacation!