Careers

Reservations & Guest Services Coordinator
Founded in 2006, Lodging In Telluride is a local short-term rental property management company, locally staffed by people who call Telluride home. We're committed to two things above all: giving guests an unforgettable luxury mountain experience, and giving owners the trusted, attentive partnership their property deserves.

Lodging In Telluride is seeking a Reservations & Guest Services Coordinator to join our team. This is a full-time position (40 hours per week) requiring organization and a service-oriented attitude. This team member will work closely with the reservations manager, operations team, and general manager to ensure smooth business operations and reservations processes for guests. The ideal candidate is a self-motivated team player who is comfortable managing multiple priorities. Reservations or customer service experience preferred. Ability to learn and navigate internet, software programs, and apps required. Availability one weekend day per week (Saturday or Sunday) is required.

Responsibilities
Guest Communications:

Answer phone calls and inquiries, field questions and escalate to other team members as needed
Manage leads and online correspondence via multiple platforms (text, email, web dashboards)
Monitor text communication and assist guests/owners in a timely manner
Schedule special messaging to guests (snow shoveling, construction notices, etc.)
Respond to guest reviews via multiple online platforms

Reservations & Payments:

Guide guests through the reservations process, process payments, and monitor communication
Make and alter reservations accurately
Track, manage, and process payments, contracts, and rental agreements
Ensure all guest charges are correct and reconciled in a timely manner
Take actions to track and achieve monthly sales goals
Work with owners on long-term booking pricing and negotiation
Support the reservations manager with travel agent and group reservations

Guest Experience:

Confirm mid-stay clean schedules with guests and the operations team
Field incoming guest requests, escalate to appropriate team for execution, and follow up for guest satisfaction
Use business savvy and creativity to anticipate and solve problems
Help the team ensure accuracy of property listings and guest-facing communication as related to sales

Team Collaboration:

Collaborate with operations and the general manager to resolve guest complaints or questions
Learn features of, and improve use of, the lead management and online reservation system
Build relationships with real estate agents, vendors, and property managers
Provide general office support as needed
Other duties as assigned

Preferred Experience & Skills:

Experience in vacation rentals and with vacation rental software highly valued
Sales experience helpful
Customer service experience
Organization & attention to detail
Ability to work on a computer and learn software programs

Software:

Streamline, Breezeway, Airbnb, VRBO

Benefits:

Health insurance
PTO
401(k)
Ski pass
Expected Compensation: $24–$27/hour

Please submit your interest and resume. Please note that housing is a challenge in Telluride. Please take into consideration proximity to our location or ability to obtain housing when applying.

Lodging In Telluride is a 100% locally operated vacation rental management company located in beautiful Telluride, Colorado.
Our team is made up of experienced professionals who all share one common purpose — to provide our homeowners and our guests with friendly, knowledgeable service and quality accommodations. Whether it’s a guest visiting Telluride for the first time, or a Telluride homeowner looking for personalized, detail oriented vacation rental management, we strive to provide an approachable, authentic experience.

Ability to Commute:

Telluride, CO 81435 (Required)

Ability to Relocate:

Telluride, CO 81435: Relocate before starting work (Required)

Work Location: In person

Email [email protected] with interest.

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As a Property Inspector at Lodging In Telluride, you will play a crucial role in ensuring our vacation rental properties are maintained to the highest standards for our guests and property owners. This is a field-based, mobile role - you will spend the majority of your day traveling between properties across Telluride and Mountain Village. Your attention to detail, proactive mindset, and pride in your work will directly shape the guest experience and reflect on our brand.
Core Responsibilities
Property Inspections

Inspect each property after every guest turnover, using established checklists and company standards
Perform vacancy checks and routine basic inspections between stays
Verify the property is clean to a high standard, checking for broken or missing items and ensuring all appliances and electronics are functioning
Confirm all amenities are present and in good working order prior to guest arrival
Property Preparation
Ensure each property is fully guest-ready before check-in - clean, stocked, and professionally staged
Verify that parking passes, fobs, garage door remotes, HOA-required items, and any gift arrangements are in place and match the correct guest sleep count
Oversee the final walkthrough to confirm everything meets LIT standards before the next guest arrives
Inspect properties following any outside vendor work to confirm standards have been met

Maintenance

Perform light maintenance tasks including changing batteries, light bulbs, air filters, and resetting routers Identify and document larger maintenance issues; communicate promptly to the Operations Manager or appropriate maintenance personnel
Track all open maintenance items and follow up to ensure timely resolution

Housekeeping Quality Control

Evaluate cleaning quality against company standards on every inspection
If cleaning does not meet requirements, contact the property manager to arrange a go-back clean
Work closely with housekeeping teams to ensure seamless property turnovers

Inventory & Supplies

Monitor and maintain property inventory - linens, toiletries, batteries, light bulbs, remote controls, dishes, utensils, small appliances, and more
Restock supplies to appropriate levels relative to maximum guest occupancy
Report outdated or depleted items to the Operations Manager for replacement
Conduct routine inventory checks across all assigned properties

Guest & Team Support

Deliver needed items to guests during their stay to ensure comfort and satisfaction
Maintain accurate records of inspection findings, maintenance requests, and inventory levels
Communicate effectively with the operations team, reservations team, and vendors
Other duties as assigned

Full-time, hourly position,
$26-$28 per hour.
Please submit your interest and resume. Please note that housing is a challenge in Telluride. Please take into consideration proximity to our location or ability to obtain housing when applying. Lodging In Telluride is a 100% locally operated vacation rental management company located in beautiful Telluride, Colorado.
Our team is made up of experienced professionals who all share one common purpose — to provide our homeowners and our guests with friendly, knowledgeable service and quality accommodations. Whether it’s a guest visiting Telluride for the first time, or a Telluride homeowner looking for personalized, detail oriented vacation rental management, we strive to provide an approachable, authentic experience.
Job Types: Full-time, Part-time

Expected hours: 35 – 40 per week
Benefits:

401(k) 401(k) matching
Health insurance
Paid time off

Ability to Commute:

Telluride, CO 81435 (Required)

Ability to Relocate:

Telluride, CO 81435: Relocate before starting work (Required)

Work Location:

In person

Email [email protected] with interest.